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Error Code [38]: "Your Common Access Card (CAC) is invalid, and may be revoked or expired. If you believe you have received this message in error you may contact the DMDC Support Center (DSC) at 800-477-8227."Problem 7: Receive "An internal error has been encountered (the specified smart . If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running. Here's how: Go to: Start, Search programs and files (in Windows 11 or 10), . Problem 7: Receive "An internal error has been encountered (the specified smart card is no more available for use)" when trying to access CAC using ActivClient 6.1 on .
1-Restart your computer while holding the SHIFT button. 2-The Advanced Startup menu will open on the boot. 3-Go to Troubleshoot. 4-Now, go to Advanced Options > System restore. 5-Select a restore point and click on .
Try configuring an alternate device for remote access. Request a new card reader. The CAC is not functioning properly. Reasons a CAC may malfunction include: Invalid certificates. . Error Code [38]: "Your Common Access Card (CAC) is invalid, and may be revoked or expired. If you believe you have received this message in error you may contact the DMDC .
If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running. Here's how: Go to: Start, Search programs and files (in Windows 11 or 10), type: Services.msc Scroll down to Smart card, double click it and set it . Problem 7: Receive "An internal error has been encountered (the specified smart card is no more available for use)" when trying to access CAC using ActivClient 6.1 on computers with built in CAC reader and trying to use an external at the same time.
windows not recognizing smart card
1-Restart your computer while holding the SHIFT button. 2-The Advanced Startup menu will open on the boot. 3-Go to Troubleshoot. 4-Now, go to Advanced Options > System restore. 5-Select a restore point and click on next to restore. 6-Then check if .Try configuring an alternate device for remote access. Request a new card reader. The CAC is not functioning properly. Reasons a CAC may malfunction include: Invalid certificates. Damaged smart card chip. Blocked smart card. Smart card not inserted properly. The Army removed the ability to check your Email, Teams, and SharePoint from Non Military computers on 11 June 2024 per this NETCOM Memo. One option available to Windows and Mac users (NOT Chrome OS) is the use of AVD. Troubleshooting Section.
Windows has a tendency to "forget" it's card reader drivers. That is, you insert the card, and the OS never responds. It's as though the "card inserted" event just stops happening. If this is the problem, all you need to do is reboot. A real pain, but it works.
I just wanted to add a little tip for others who may be having issues with their CAC cards or CAC readers. I was able to install 'Smart Card Manager-1.0.1-6-1' and now my works well. Of course it isn't the default built in Windows CAC program that recognizes and authorizes it.
This guide requires you to install ActivClient (FF will not work with the built in Windows 7, 8 / 8.1, or 10 smart card software) ActivClient download locations: https://militarycac.com/activclient.htm. The most up to date version of this presentation can be found at: Common causes for this error are the smart card reader driver does not correctly start the certificate propagation service or the driver of the smart card is not up to date or not properly installed. Here is some troubleshooting that you can try and should fix this problem. Error Code [38]: "Your Common Access Card (CAC) is invalid, and may be revoked or expired. If you believe you have received this message in error you may contact the DMDC . If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running. Here's how: Go to: Start, Search programs and files (in Windows 11 or 10), type: Services.msc Scroll down to Smart card, double click it and set it .
Problem 7: Receive "An internal error has been encountered (the specified smart card is no more available for use)" when trying to access CAC using ActivClient 6.1 on computers with built in CAC reader and trying to use an external at the same time. 1-Restart your computer while holding the SHIFT button. 2-The Advanced Startup menu will open on the boot. 3-Go to Troubleshoot. 4-Now, go to Advanced Options > System restore. 5-Select a restore point and click on next to restore. 6-Then check if .Try configuring an alternate device for remote access. Request a new card reader. The CAC is not functioning properly. Reasons a CAC may malfunction include: Invalid certificates. Damaged smart card chip. Blocked smart card. Smart card not inserted properly. The Army removed the ability to check your Email, Teams, and SharePoint from Non Military computers on 11 June 2024 per this NETCOM Memo. One option available to Windows and Mac users (NOT Chrome OS) is the use of AVD. Troubleshooting Section.
Windows has a tendency to "forget" it's card reader drivers. That is, you insert the card, and the OS never responds. It's as though the "card inserted" event just stops happening. If this is the problem, all you need to do is reboot. A real pain, but it works. I just wanted to add a little tip for others who may be having issues with their CAC cards or CAC readers. I was able to install 'Smart Card Manager-1.0.1-6-1' and now my works well. Of course it isn't the default built in Windows CAC program that recognizes and authorizes it.This guide requires you to install ActivClient (FF will not work with the built in Windows 7, 8 / 8.1, or 10 smart card software) ActivClient download locations: https://militarycac.com/activclient.htm. The most up to date version of this presentation can be found at:
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